Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Customer Service Administrator for a company based in Liverpool city centre.

The position is ongoing with a possibility of going into a permanent contract for suitable candidates.

Main purpose of the job:

To oversee the Customer service mailbox actioning all job bookings and customer enquiries in a timely and professional manner.

Main Responsibilities:

Monitor the Customer service Mailbox ensuring all bookings and customer enquiries are actioned.
Input bookings into the traffic management system ensuring accuracy of information.
Work closely with colleagues and the planning team to communicate all delays and service issues to the customer proactively providing resolution where possible.
Maintain the information entered into TMS / TOPS to the required standard to keep data recording as live as possible.
Report all non-conformances to customers in a timely manner and ensure information is recorded via the QA system.
Liaise with customers to agree additional charges accordingly - tolls, demurrage, wasted journey’s etc.
Comply with the Company’s trading standards and conditions, including agreed accounting and credit control processes.
Ensure all jobs are completed in full and charged completed in order for accounts to process invoices.
Take appropriate action on any Health & Safety issues reported with due regard to the urgency and risk presented ensuring compliance with the Company’s Health & Safety policy.
Comply with the Company’s information systems policy.
Comply with the Company’s management systems policy.
Other duties as may reasonably be required of you by the management of the Company.

Hours of work:

Monday to Friday
8:30 - 17:30
1 hour lunch (unpaid)

Rate of pay:

£12.21 ph

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.